At Turismo Joaquin LLC we’re committed to giving you an unforgettable experience on the water while keeping everyone safe and fairly treated. West Palm Beach’s weather can be unpredictable; brief showers are common and often pass within minutes. To manage expectations and keep our operations running smoothly, we’ve put in place the following policies. By booking a tour with us, you agree to these terms.
Your captain has the final say on whether it is safe to operate. They may alter the route, delay departure or end the tour early if conditions deteriorate. If the captain determines that it is safe to sail and you choose not to participate because of non‑hazardous weather, your reservation will be treated as a no‑show.
TURISMO JOAQUIN LLC would like to inform you that once a reservation has been made, no refunds will be issued for cancellations initiated by you. If you make a reservation but are unable to take the trip and wish to cancel, no refund will be issued.
How can you use the payment you made?
– Turismo Joaquin LLC will offer you the option to reschedule your trip within the next six (6) months following the original reservation date.
If you fail to arrive for your booking (failure to arrive within 40 minutes of the scheduled start time is considered a no‑show); the company reserves the right to cancel your trip if you have not arrived within 45 minutes:
To be eligible for a no-show refund, you must be present at the boat’s departure point within the first 60 minutes following the original departure time.
Please note that arriving late forfeits any right to cancel due to rain. Once the captain or operator is at the marina awaiting your arrival, the tour becomes a rain‑or‑shine experience; light rain or showers will not be grounds for cancellation or refund.
No‑shows have real consequences. The licensed captains and operators assigned to your charter reserve their time and often turn away other bookings. When guests change plans without notice, we lose the opportunity to fill that slot and the captain loses wages. The one‑hour charge ensures those captains and crew members are compensated fairly and encourages timely communication.
We will postpone or cancel a tour only when conditions are unsafe, such as:
Light rain, scattered showers and cloudy skies do not constitute hazardous weather. These conditions are normal for Miami and often pass quickly.
If questionable weather arises before your scheduled time, we may delay departure up to 20 minutes to see if conditions improve. During this time, we ask that you complete any paperwork so we can depart promptly once the captain gives the all‑clear.
Should unsafe weather arise during your tour, the captain may decide to return to port early. In that case, you will be offered a 70 % refund of your tour fee or a one‑time opportunity to reschedule. Regardless of the option chosen, the captain must be paid for at least one hour of service.
For a small additional fee you can purchase Weather Protection, which entitles you to a full refund of your tour fee (excluding the cost of the protection) if your trip does not go ahead due to unsafe weather. This option must be added at least 24 hours before your tour. Please note that you must still arrive on time to claim Weather Protection; failing to show up without notice voids this benefit.
We reserve the right to cancel or reschedule a tour for safety, maintenance issues, captain availability or unforeseen circumstances. If we cancel:
We make every effort to notify you as early as possible when we must cancel.
When you book with us, you enter into a direct contractual relationship with Turismo Joaquin LLC. We collect only the personal information necessary to manage your reservation and do not share your data except as required to process your booking. For more details, please see our separate Privacy Policy.
These policies and any disputes arising from your booking are governed by the laws of the State of Florida. Any legal action must be filed within one year of the event giving rise to the claim. We encourage you to contact us first to resolve any concerns; should a dispute arise, both parties agree to engage in good‑faith discussion or, if necessary, to submit to binding arbitration in West Palm Beach, Florida.
By completing your booking, you acknowledge that you have read, understood and agreed to these policies. If you have questions, please contact us before making your reservation.
We look forward to welcoming you aboard!
